DOVER, DE (March 4, 2020) – As part of the state’s response to the ongoing coronavirus disease 2019 (COVID-19) outbreak that has impacted many countries, including the U.S., the Division of Public Health (DPH) is announcing the opening of a call center at its State Health Operations Center (SHOC) in Smyrna. The call center is open to take questions from the public, schools, medical providers, state agencies and community organizations. Hours of operation will be 8:30 a.m. to 4:30 p.m. Monday through Friday. Hours may be adjusted to accommodate for peak volume. Any changes will be communicated through press release and social media communications.
The call center number is 1-866-408-1899. There is also an email address where individuals can submit questions: DPHCall@delaware.gov . A recorded message will provide instructions for persons calling after 4:30 p.m. or on weekends who may have symptoms of concern. Additionally, if you are a returning traveler from a country with a level 2 Travel Alert or higher (China, Japan, Italy, South Korea or Iran), and have a medical emergency, you should contact 9-1-1.
“We are receiving a tremendous number of calls from concerned individuals, and from organizations seeking guidance on what they should be doing to mitigate community spread of coronavirus disease, should it occur in Delaware,” said DPH Director Dr. Karyl Rattay. “Opening this call center will enable us to answer people’s very valid concerns and enable key epidemiology staff to better focus on the job of monitoring returning travelers, and maintaining our high level of surveillance.”